Terms and Conditions

These site terms explain the main rules, rights, and responsibilities that apply when you access or use Sandia Casino’s website, create or use a player account, interact with site content, and use any related services made available through the platform.

By visiting the site, registering an account, or using any of our services, you agree to follow these conditions of use. If you do not agree, please do not use the website or create an account.

This page is designed to be clear and practical. It is not meant to replace common sense, good judgment, or any specific rules shown inside a particular product, promotion, game, or feature at the time you use it.

What these service terms cover (and who we are)

Sandia Casino operates this website and the services offered through it (the “platform”). These platform rules apply to:

• Your access to and use of the website and its features
• Any player account you create
• Promotional offers and rewards presented on the site (when available)
• Support interactions, including live chat, when offered

Some services, content, payment tools, or game experiences may be provided by third-party partners under separate terms, licenses, and technical requirements. Those providers may include game studios such as Pragmatic Play.

Adults only: who may use the platform

The platform is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age where you are located
• Be legally allowed to access gambling-related services in your jurisdiction
• Ensure that online gambling and related services are lawful for you to use where you live and where you are physically located when you access the site

We may restrict, limit, or block access in certain regions, and we may use reasonable methods to verify your location and eligibility. Availability of services, games, promotions, payment methods (including Visa and MasterCard), and features can vary by location and may change over time.

Getting started: account registration basics

If the platform offers account registration, you agree that the information you provide will be accurate, complete, and kept up to date. This includes details such as your name, address, date of birth, contact information, and payment-related information, where applicable.

Unless we clearly state otherwise, the general account rules are:

• Create and use only the number of accounts we allow per person, household, device, or payment method
• Register only in your own legal name
• Do not create an account on behalf of someone else
• Do not use false, misleading, or incomplete information

We may refuse, suspend, or close an account where we reasonably believe registration details are inaccurate, an account is being used improperly, or eligibility requirements are not met.

Identity checks that protect you and the platform

To help keep the platform safe and comply with applicable requirements, we may ask you to verify your identity or account details before you can access certain features, deposit, withdraw, or claim specific offers.

Verification requests may include documents or information that confirm, for example:

• Identity and age
• Address and residency
• Ownership of a payment method
• Source of funds or other information needed for compliance and risk review

If requested verification is not provided within a reasonable time, we may restrict account features, delay transactions, or close the account. We aim to handle verification in a reasonable, privacy-conscious way.

Account security: your login, your responsibility

You are responsible for keeping your username, password, and any other login credentials confidential. You are also responsible for activity that occurs through your account, including actions taken by anyone who gains access because your login details were shared or not protected.

Your account is personal. You may not:

• Share it with another person
• Transfer, sell, or assign it
• Allow someone else to play, claim offers, or transact on your behalf

If you believe your account has been accessed without your permission, contact support as soon as possible through the official channels.

Deposits, withdrawals, and account balances: what to expect

If deposit and withdrawal features are offered through the platform, you agree to follow the posted payment rules and any additional checks needed for security and compliance.

Key points to understand:

• Available deposit and withdrawal methods can change and may vary by location
• Processing times can vary based on verification status, payment providers, and operational reviews
• Limits may apply, including minimums, maximums, and frequency limits
• Withdrawal requests may be reviewed before approval, including checks related to fraud prevention, account security, and promotion eligibility

We may place reasonable holds or conduct reviews where we believe it is necessary to protect you, the platform, or our payment partners. Account balances shown on-screen may be delayed or temporarily incorrect due to technical issues, and we may correct them as described in the “Errors and technical issues” section.

Bonuses and promotions: important bonus terms you should read

From time to time, the platform may advertise bonuses, free spins, or promotional offers. Any promotion can come with additional rules (“bonus terms”) that apply specifically to that offer.

Common promotional conditions may include:

• Eligibility requirements (age, location, account status, or verification completion)
• Time limits and expiration rules
• Game or bet-type restrictions
• Maximum redemption, conversion, or withdrawal limits where stated
• Rules designed to prevent misuse, such as limits on multiple accounts or repeated claims

If an offer conflicts with these site terms, the specific promotion rules usually control for that offer. Always review the promotion’s details before participating, and only claim offers you genuinely qualify for.

Game access and feature availability can change

We work to provide a reliable platform experience, but we do not promise that the website or any specific game, feature, promotion, or payment method will always be available.

Access may be affected by:

• Maintenance, upgrades, and software changes
• Device compatibility and operating system updates
• Network conditions and service provider interruptions
• Location-based restrictions
• Third-party provider availability

We may add, remove, suspend, or limit games, features, or promotions at any time, including to comply with legal requirements, manage risk, or improve the service.

Fair play standards: what is not allowed

Using the platform means playing fairly and using the services for lawful, legitimate purposes. Prohibited behavior includes, but is not limited to:

• Fraud, deception, or use of stolen payment methods
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or intentionally reversing legitimate transactions
• Bonus abuse or attempts to exploit promotions contrary to their intent
• Providing false or misleading information
• Attempting to manipulate games, odds, systems, or results
• Using unauthorized software, scripts, bots, or automated methods
• Interfering with the platform’s normal operation or security
• Allowing another person to use your account

If you are unsure whether a behavior is allowed, the safest approach is to ask support before taking action.

When we may limit service, suspend activity, or close an account

We may take reasonable action to protect players, the platform, and our partners when we believe the rules have been broken or when a review is needed.

Depending on the situation, actions may include:

• Limiting access to specific features
• Pausing a promotion or removing promotional eligibility
• Holding deposits or withdrawals for review
• Freezing an account temporarily while we investigate
• Suspending or closing an account in serious or repeated cases

We aim to apply these measures fairly and in a way that fits the circumstances. If verification is incomplete, we may also restrict account activity until the requested information is provided.

Errors, mistakes, and technical issues: how we handle them

From time to time, technical or human errors can occur. These may include display issues, incorrect balances, misposted results, promotional errors, game malfunctions, or interrupted sessions.

If an obvious error occurs, we reserve the right to correct it and to address the consequences in a reasonable way. For example, this may include:

• Correcting a mistakenly displayed balance, price, or promotion detail
• Voiding affected transactions or outcomes where a malfunction is confirmed
• Re-crediting or adjusting an account when appropriate after review

If you notice a possible error, contact support promptly and provide relevant details (such as timestamps, screenshots, or transaction references if available).

Responsible gaming: entertainment first

Gambling should be treated as entertainment, not as a way to make money. Only wager what you can afford to lose, and take breaks when needed.

Where available, we may offer responsible gaming tools and restrictions, such as limits or self-exclusion options. If gambling stops feeling fun or starts causing harm, we encourage you to seek support and use available protections.

Intellectual property: using site content the right way

The platform, including its design, branding, logos, text, graphics, and software elements, is owned by Sandia Casino or used under license. You may use the site for personal, non-commercial purposes in line with these conditions of use.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content without written permission, unless allowed by law.

Third-party providers and linked services

Some parts of the platform may rely on third-party providers, such as game developers, identity verification partners, payment processors, hosting providers, and customer support tools. Their services may be subject to their own terms, technical limitations, and availability.

The platform may also include links to third-party sites. We provide these links for convenience, but we do not control those sites or take responsibility for their content, availability, or practices. You use third-party services at your own discretion and should review their terms and privacy practices.

Limits on liability: what we are not responsible for

We work to operate the platform responsibly, but we cannot accept responsibility for every possible type of loss. To the extent allowed by applicable law, Sandia Casino is not liable for losses or damages that result from:

• Service interruptions, outages, delays, or system failures
• Device incompatibility, unsupported browsers, or user-side technical problems
• User mistakes, including entering incorrect information or sending funds incorrectly
• Failures or delays caused by third-party providers
• Events outside reasonable control (such as major network failures, natural disasters, or other force majeure events)
• Misuse of the platform, including prohibited behavior or unauthorized account access due to shared credentials

Nothing in these service terms is intended to limit any rights you may have under applicable consumer protection laws where those rights cannot be waived.

No guarantees: “as is” and “as available”

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

We also cannot guarantee that every feature, promotion, payment method, or game will be available in every location or on every device.

Updates to these terms

We may update these terms from time to time to reflect changes in the platform, legal requirements, security practices, or operational needs.

The latest version posted on the website will apply from the date it is published, unless we state otherwise. Continuing to use the platform after an update means you accept the revised terms. If you disagree with an update, you should stop using the platform and close your account if applicable.

Related policies you should review

These site terms work alongside other important policies and rules that may apply depending on how you use the platform. Where available, you should also review our other pages, including:

• Privacy Policy
• Cookie Policy
• Responsible Gaming
• Bonus Terms
• AML/KYC Policy

If there is a conflict between this page and a specific policy covering a specific feature, the more specific policy generally applies for that topic.

Questions or concerns: how to contact us

If you have questions about these conditions of use, your account, a transaction, or a promotion, contact Sandia Casino through the official support options provided on the website, including live chat where available.

We built these rules to set clear expectations, protect players, and support fair, secure use of the platform. By continuing to access or use the site and services, you agree to follow the current version of these terms and conditions.